Refund policy

RadiantSkinAfter40, we want every customer to feel confident and satisfied when shopping with us. Our Refund & Return Policy explains how returns, refunds, damaged items, and order issues are handled.

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must be unused, unopened, undamaged, and in its original packaging. Proof of purchase or order confirmation may be required.

For hygiene and safety reasons, opened or used skincare products, beauty tools, LED masks, serums, personal care items, and products that come into direct contact with the skin cannot be returned unless they arrive damaged, defective, or incorrect.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Include your order number, clear photos of the product, packaging, and a short explanation of the issue. After reviewing your request, we may offer a replacement, refund, or store credit.

Customers are responsible for return shipping costs unless the return is due to our mistake, such as a damaged, defective, or incorrect item. Original shipping charges are non-refundable unless required by law or caused by our error.

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the refund.

Orders may be cancelled within 12 hours of purchase if they have not already been processed or shipped. Once an order has been shipped, it cannot be cancelled.

For return, refund, or cancellation requests, contact us at support@radiantskinafter40.com.